Terms and conditions

This document sets the terms of use for the IntoDent online store at intodent.com (the “Store”). The Store is operated by Dentajman Trading Company. Browsing, registering, placing an order, or otherwise using the Store means you have read and accept these terms in full.

The version that is valid for any visit is the text displayed on this page at that moment. The last-updated date appears at the top of the page. Continued use after a new version is published means you accept the changes.

1. Definitions

User: any natural or legal person who visits the Store or holds an account.

Customer: a user who places an order.

Store content: texts, product photos, banners, videos, guides, the logo, the user interface, page structure, catalog data, and any other work published in the Store.

Licensed assets: works obtained or commissioned for defined use on this website, including licensed fonts, studio photographs, and graphic packages.

2. Eligibility and account

Purchase features require a valid account. The user must keep identity, contact, and address details accurate and current. The user is responsible for keeping login credentials confidential. Any action taken through the account is attributed to the account holder unless proven unauthorized use is reported to the Store without delay.

The Store may restrict or suspend accounts used for fraud, system disruption, intellectual-property infringement, or other breaches of these terms.

3. Goods, price, and stock

Descriptions, specifications, and images are provided for presentation. The binding features are those shown on the product page at the time of order. Stock is updated in near real time; if an item cannot be supplied after an order is placed, the Store will amend or cancel the order and refund the paid amount under its refund process.

Prices are shown in the selected market currency and may change because of exchange rates, tax, shipping, or promotions. The amount due is the amount confirmed at checkout.

4. Ordering and payment

An order becomes processable after checkout is completed and payment is confirmed (or a transfer receipt is approved, depending on the chosen method). The customer may request cancellation according to the order status before shipment; cancellation after preparation or handover to the carrier is limited.

Payment methods are stated at checkout. The customer is responsible for the accuracy of payment information. The Store may review payer identity in the ordinary course of business and may hold suspicious orders until the matter is cleared.

For downloadable goods, access is enabled after payment confirmation under the Store’s download policy. Download limits, expiry, and revocation are described in the customer account and Store settings.

5. Shipping, delivery, and pickup

Dispatch times are estimates and depend on stock, shipping method, destination, and carrier conditions. Delay caused by the carrier, customs, international restrictions, or incomplete recipient details is outside a guaranteed Store timeline; the Store will still follow up in the ordinary course.

The customer is responsible for a correct address, postal code, phone number, and recipient availability. Visible damage must be recorded at delivery and reported to the Store within the stated period.

6. Returns, warranty, and used goods

Returns of new goods are reviewed only if the item is still resalable: the factory seal must be intact; original packaging, labels, warranty card, and all accessories must be complete and undamaged; and there must be no sign of installation, use, or customer-caused damage. Breaking the seal or using the product removes any no-questions-asked return right, unless a defect or mismatch originating at source is established at delivery and reported within the stated period.

If a valid warranty from a warranty company, manufacturer, or official representative applies, a technical defect after a sound delivery is normally covered by that warranty. Replacement, repair, or parts are then the warranty company’s responsibility under its card or portal terms. The Store may help introduce the claim to the warranty provider but does not assume the warrantor’s obligations unless the product page expressly states a “Store warranty”.

Deadlines, exceptions, and return shipping costs are stated on the product page and in the order status.

Used goods are sold “as is”. Defects disclosed in the listing form part of the bargain. Used-item returns are accepted only within the listing and Store policy expressly stated for that item.

7. Intellectual property; photos, video, and Store content

All Store content, including product photos, studio images, banners, videos, copy, icons, and the logo, belongs to the Store or its licensors and is protected by intellectual-property law.

No one may copy, bulk-download, crawl/scrape, republish, use in a competitor site or catalog, or use in advertising, training, social media, or packaging without prior written permission. Attribution, a screenshot, or a claim of “non-commercial use” does not by itself create a license.

Temporary browser caching to display the same page is permitted technical use. Extracting original files, removing watermarks, commercial reproduction, or training AI models on these images is prohibited unless written permission has been issued.

8. Fonts and other licensed works

Fonts used in the Store are licensed only for display on this website. The right to use, distribute, convert, or subset them outside the Store system, install them on another device, or use them in a third-party brand, print, app, or website is not transferred to the user.

The browser loading a font to render the page is not a grant of the font file or a license. Extracting from the network, direct download, reverse engineering, format conversion, or making the font file public is prohibited and may be pursued legally.

The same limits apply to templates, icon sets, graphic libraries, and any other licensed work obtained by the Store.

9. Acceptable use of the website

The user must not disrupt the system, access another person’s account, exploit vulnerabilities, send harmful bots, bypass rate limits, or harvest data automatically. Fair linking to public Store pages is allowed; framing the whole site or impersonating the Store is prohibited.

10. Privacy

The Store processes account, order, and device data needed for orders, authentication, support, and service improvement. Data is shared with third parties only as needed for payment, shipping, legal requirements, or technical infrastructure. Further detail is available through Store support and internal policies.

11. Liability and limitation of warranty

The Store provides services with reasonable care but does not guarantee uninterrupted availability, error-free content, or fitness for an unstated particular purpose. Liability for indirect loss, lost profit, or lost data is limited to the extent permitted by law. Contractual liability for any claim does not exceed the amount of that order unless mandatory law provides otherwise.

Links to third-party sites are for convenience only; the Store is not responsible for their content.

12. Governing law and disputes

These terms are governed by the laws of the Islamic Republic of Iran. Disputes are first handled through Store support. If no agreement is reached, the competent courts at the legal seat of Dentajman Trading Company have jurisdiction unless mandatory law designates another forum.

13. Contact

For questions about an order, a license to use content, or an infringement report, use the “Contact us” page in this Store. Until the Store replies in writing, no license to use copyrighted or licensed works is deemed granted.